What is VG Connect
VG Connect is your 24/7 AI-powered virtual receptionist, designed to engage prospective customers across phone, email, text, and chat. Set it up in minutes, try it risk-free without even providing your email, and enjoy a full 14-day free trial. VG Connect goes beyond customer interactions—it automates follow-ups, includes a built-in CRM, integrates with thousands of apps and CRMs, and streamlines business operations to save you time and boost efficiency.
Who is VG Connect useful for?
It’s perfect for businesses handling customer inquiries, from low to high volume, with the need for reliable, cost-effective, 24/7 or after-hours support. It’s especially valuable for industries like home services, technology, real estate, and other small businesses—and you can always transfer calls to a person when needed.
How does VG Connect work?
VG Connect uses advanced AI to interact with customers in real-time, handling tasks like booking appointments, answering inquiries, and qualifying leads. It integrates seamlessly with your existing systems to provide a smooth and consistent customer experience.
How is this different from a receptionist or call center?
VG Connect delivers intelligent, AI-driven interactions available 24/7. It goes beyond answering calls by engaging customers, booking appointments, and qualifying leads in real-time—all while seamlessly integrating with your existing systems. Plus, it offers the flexibility to transfer to a person, set up custom escalations based on cues or prompts, or augment with human support when needed.
How does VG Connect benefit my business?
VG Connect helps you never miss a customer interaction, increases conversion rates with quick follow-ups, and saves time by automating routine tasks. It’s designed to improve customer satisfaction while streamlining your operations.
How easy is it to set up VG Connect?
Setting up VG Connect is quick and straightforward. Sign up by providing your email, then your business name, selecting your business type and entering your website URL.
We’ll then analyze your website to train your AI Receptionist. After that, you can try it. Or complete the registration—it's FREE for 14 days, and no credit card is required.
You can review and customize the settings to fit your needs, and you’ll be up and running in just minutes. We also provide customized onboarding support.
Who is Virtual Gurus?
Virtual Gurus is a North American company offering flexible and scalable virtual assistant services to businesses across the continent. Our skilled virtual assistants excel in tasks such as administrative support, customer service, social media management, and more. At our core, we’re committed to diversity and inclusion.
Now, we’re introducing VG Connect, an all-in-one solution designed to streamline business communications across phone, email, web chat, and text. Powered by always-on AI, VG Connect is perfect for businesses seeking automation and scalability. And when a personal touch is required, we offer additional people-powered receptionist services.
At Virtual Gurus, our mission is to shape the future of work by blending cutting-edge technology with human expertise, helping businesses of all sizes scale, grow, and succeed.
Do you also offer people-powered receptionists?
Yes, in addition to our AI-powered solution, we also offer people-powered receptionists. Our hybrid approach combines the efficiency of AI with the human touch, allowing businesses to choose between or blend automated and human receptionist services to meet their specific needs. This ensures personalized customer experiences while maintaining scalability and flexibility. Connect with us to learn more.
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What are the best ways to use VG Connect to save time and money?
To make the best use of VG Connect, share it wherever your prospective customers are.
Just a few ideas: Share the phone number and email on your website and socials, embed the chatbot into your website, include it in your email signature, and use your VG Connect email when sending out marketing emails or auto-responding to forms. The more your customers see it, the more time and money you'll save and the more new business you'll get!
Can VG Connect to outbound calls?
Yes! It's not a solution for cold calling, but it's great if the customer is expecting the call (for example, if they completed a form or you need to collect additional information).
To use the outbound calling feature, you will need to call our API. Contact us for instructions on how to access this feature.
Can I customize the questions VG Connect asks?
Yes, you can! You can specify any number of questions for VG Connect to ask (though we recommend less than 10).
You can even make them conditional (for example, "Ask if they already have a heater only if the customer is interested in a heater installation.")
How can I ensure VG Connect provides accurate information about my business?
VG Connect pulls key details from your website, but you can further refine its responses using the Knowledge Base—a central hub where you can input essential information about your business, services, and products. Think of it as your own business database or library that the AI references when engaging with customers.
There’s no limit to what you can include, but we recommend focusing on the most frequently asked questions, such as pricing, services, and policies. And if a customer needs more personalized assistance, VG Connect can always escalate or transfer the conversation to a team member.
How does VG Connect book appointments on my calendar?
You have two options. First, VG Connect can ask for time preferences, and then you can follow up and schedule based on those preferences. Second (the better option), you can use a calendar link (like Calendly), and VG Connect can schedule appointments directly on your calendar.
Do I get unlimited conversations with VG Connect?
VG Connect's Plus plan includes 300 conversations per month across phone, email, text, and chat. A conversation is defined as a full exchange with a customer—not each individual message—so you’re not billed per back-and-forth interaction.
If you exceed 300 conversations, additional interactions are billed at $0.15 per conversation.
For businesses with custom package solutions, we’ll work with you to tailor usage based on your specific needs.
Can VG Connect do something other than set up appointments?
Yes, lots! You can decide on any follow-up for customers after VG Connect qualifies them. For example, you can point them to a self-service sign-up process, provide more information for the customer to review, or anything else you can think of!
What information does VG Connect collect when I include my website when I sign up?
If you include your website when you sign up, we'll collect information about your business, your services, your products, your background, and more.
We use this information to help VG Connect be more helpful to your customers. Note that we won't share the information we collect with anyone.
Can I embed VG Connect on my website?
Yes, you can! After you sign up, go to the Chatbot section of your settings, and you'll see the code you need to embed your chatbot on your website.
Can I customize the icon on my website when VG Connect is embedded?
Yes, you can! Just have a public URL to your image (let's call it your-image-url) and add this line: window.image = 'your-image-url'; to the embedding code.
If you need help, just let us know.
Can I use VG Connect if I don't have a website?
Yes, you can! In the sign-up process, there's a section where you can write or paste in any information about your business. You can also adjust this after you sign up.
Can I change the voice VG Connect uses on the phone?
Yes! We offer several voice options that you can choose in the phone section of your settings. You can also customize the phone greeting as well.
Does VG Connect work in different languages?
Yes! VG Connect can interact dynamically with customers in more than 50 languages for chat, email, and text. So, based on the language your customer responds with, VG Connect will respond in that same language.
For phone, VG Connect can engage in over 20 languages; however, you have to choose a single language for all phone calls. But you can add additional instances for multi-language support. We'll help you with the set up.
Can my VG Connect phone number be changed?
Yes! After you register, you can get a new number with your preferred local area code in the phone section of your settings.
Can my VG Connect email be changed?
Yes! After you register, you can select a new email in the email section of your settings.
Contact us to use your own domain name.
Can VG Connect respond to customers via text (SMS) or WhatsApp?
Texting/SMS is available now. We're also working on WhatsApp, but we do not have an ETA yet. For texting, it will use the same VG Connect phone number that it uses for voice calls.
How will I be notified when a customer engages with VG Connect?
You have lots of options for getting notified. You can be notified via email, text, and/or WhatsApp. You can change this in the notifications section of your settings.
If the website changes, how does VG Connect learn the new information?
When your website has a significant change in content, simply update your website in the basic section of your settings, and we'll update VG Connect with the new information.
How do I manage the contacts I get from VG Connect?
VG Connect offers a simple and easy-to-use CRM for managing your contacts. VG Connect will also note the qualification status and recommended next steps, and you can add notes on any contacts. Of course, you can also add new contacts (even if they did not come from VG Connect).
How accurate is VG Connect?
VG Connect is highly accurate, but like any AI, it’s not perfect. If it ever provides incorrect information (which should be rare), you can easily report it by clicking the "thumbs down" icon in the conversation. Your feedback helps us continuously refine and improve its performance.
To ensure the best results, you can customize the Knowledge Base by adding detailed information about your business. We recommend running a few test calls or trial interactions to fine-tune its responses. And, of course, our team is here to support you every step of the way with setup and configuration.
Can VG Connect leads be sent to my CRM?
You can send your leads to most CRMs and other apps like Google Sheets. You can do that through Zapier (a free tool).
Can VG Connect integrate directly with my CRM instead of using Zapier?
Not yet, but we're working on that.
Can VG Connect support multiple business locations?
Yes, VG Connect supports multiple business locations! You can configure customized workflows and responses for each location to ensure accurate and relevant interactions. Our team is here to assist with setup, and if you need multilingual support, we can help by setting up multiple instances to meet your needs.
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What are the pricing options for VG Connect?
VG Connect offers a free option with limited chat access and a paid Plus plan that includes phone, email, text, and chat support for $199 per month.
For businesses needing more customized support or enterprise-level solutions, please connect with us to explore tailored options that fit your needs.
Are there any special offers available?
Yes! Right now, you can get your first month for just $49 (regularly $199/month). Try VG Connect at a reduced rate and see how AI-powered reception can support your business.
Can I get a free trial of VG Connect?
Yes, you can! When you sign up, you automatically receive a 14-day free trial, with no credit card required. After the trial, you can continue with Plus or stick with the free plan.
Can I extend my free trial?
Generally not, but if you need more time to evaluate it, just let us know by speaking with our support team, and we'll evaluate your request.
Do I get unlimited conversations with VG Connect?
VG Connect's Plus plan includes 300 conversations per month across phone, email, text, and chat. A conversation is defined as a full exchange with a customer—not each individual message—so you’re not billed per back-and-forth interaction.
If you exceed 300 conversations, additional interactions are billed at $0.15 per conversation.
For businesses with custom package solutions, we’ll work with you to tailor usage based on your specific needs.
Is there a long-term commitment or contract?
There's no commitment or contract. When you pay, you're only paying for the next month, and you can cancel anytime.
How do I cancel my subscription?
You can cancel anytime with a few clicks. Of course, we'd prefer you stay, but we're here to make it easy for you.
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Can you help me set up VG Connect?
Absolutely! We provide personalized 1:1 onboarding to guide you through the setup process, ensuring everything runs smoothly from day one.
For businesses with more advanced needs, we also offer support for custom workflows, integrations, and advanced configurations. Whether you're setting up a simple system or require a tailored solution, our team is here to assist every step of the way.
Do you offer ongoing customer support?
Yes! Our Client Success Team is here for you, even if you don’t take advantage of the initial onboarding. You can always schedule a time with us, and we’ll walk you through the platform or assist with any questions you have.
If your business needs more custom configurations, workflows, or advanced prompting down the line, just reach out—we’re happy to support you as your needs evolve.
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